Contact Center

The most successful companies realize that their Contact Center provides a communication channel through which they can learn how customers interact with products — and reinforce the company brand.  Customers who are satisfied with their call-support experience are more likely to become loyal repeat customers and to reinforce an organization’s reputation by sharing their positive experience with colleagues.

Contact Center solutions enable your formal contact center customers to:

  • Empower their customers to be served the way they prefer, and manage their expectations
  • Drive agent and supervisor productivity, enabling their agents to handle customer inquiries quickly and efficiently and allowing managers to improve business processes
  • Streamline their contact center operations with technologies that seamlessly integrate with their existing infrastructure investments and deploy reliably across multiple sites.

The payoff? Service as a business differentiator, which leads to greater customer acquisition and retention; satisfied, more effective agents; and profitable relationships that lead to increased revenue.

Our Contact Center Solution is ideal for sophisticated contact centers of all sizes; it meets the advanced requirements of small, single-site contact centers, and seamlessly scales to address the needs of distributed, multi-site, virtual contact centers.  Also, enabling business process improvement by providing home-based and remote agents with complete access to voice and data capabilities.  It supports fault tolerant, scalable, and virtual contact center models, and provides reliable reporting and real-time functionality.  With converged network cost efficiencies, the Mitel IP contact center solution also provides IT specialists with single-point configuration and administration.

Further Productivity Gains Through, desktop tools enable agents and supervisors to make informed decisions and provide prompt service.  Employees can recognize customers in queue, dynamically prioritize calls, and instantly change agent and queue availability to adjust to unplanned call volumes.  With sophisticated forecasting and scheduling solution, managers can accurately match resources to expected contact volumes as well as measure, manage and drive contact center performance.  Premysis’ contact center solutions reduce the cost and complexity of deployment by leveraging your existing infrastructure.  This provides an immediate return on investment that is measurable, sustainable, and future-proof.

Contact Center Client Screen Shots

Contact Center Client with Marquee

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